How to find the PA Logs and Game Lobby IDs

Discussion in 'Support!' started by mikeyh, June 25, 2015.

  1. mikeyh

    mikeyh Post Master General

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    When reporting issues it really helps if you can provide info from the PA logs.

    The log directory can be found in your Planetary Annihilation directory (see below).

    If you have an issue with a specific game hosted on the PlayFab servers then please include the game Lobby ID from the logs.

    It also really helps if you can confirm issues without mods (see below).

    For windows reports please include your dxdiag report:

    Game Lobby IDs

    Look for lobbyId and lobby_id in logs.


    Hard Crash Links


    These are automatically uploaded and logged as:

    Windows PA Directory


    The default location is usually in your local app data directory.

    Paste the full path into the address bar of an explorer window:
    • %LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation

    OS X PA Directory

    The default location is usually in your local library folder:
    • /Users/YOURUSERNAME/Library/Application Support/Uber Entertainment/Planetary Annihilation
    • ~/Library/Application Support/Uber Entertainment/Planetary Annihilation (command line)
    Your user library folder is hidden by default and can be accessed via:

    Linux PA Directory


    The default location is usually in your home directory:
    • ~/.local/Uber Entertainment/Planetary Annihilation/

    Disabling Mods (--nomods)

    You can launch PA with all mods disabled via the --nomods command line option using one of the following:

    • Steam: right click on game > properties > set launch options
    • Uber Launcher: click on name > build options > additional command-line options

    Incompatible Windows Software

    Check this list:
    Last edited: July 12, 2016
    remy561, mkrater, proeleert and 2 others like this.
  2. cola_colin

    cola_colin Planetary Moderator

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    moved on request to the titans forums
  3. mikeyh

    mikeyh Post Master General

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  4. meaux

    meaux New Member

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    My game crashed - logfile

    Starting the game after a crash resulted in a BSOD

    ps, just PA, not titans

    Attached Files:

  5. DeathByDenim

    DeathByDenim Post Master General

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    BSOD means hardware trouble (or severe driver trouble). This thread is only for explaining how to get log files though, so could you make a new thread on this Support forum instead of posting here where it might be missed? Include the error you get in the BSOD and also post a DxDiag.txt in there.
  6. kingslayer569

    kingslayer569 New Member

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    I am also having crash problems game opens up to a white screen doesn't go to full just windowed then almost instantly crashes never gets past this white screen. This is for Base PA and Titans and i have Re-Downloaded twice and Verified Twice as its on steam.
  7. DeathByDenim

    DeathByDenim Post Master General

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    Try turning off HDR. This thread is only for explaining how to get log files though, so if the crashing continues could you make a new thread on this Support forum instead of posting here where it might be missed? Also post the logs in there.
  8. kingslayer569

    kingslayer569 New Member

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    Sorry for seeming a little ignorant but what is and how do i turn of HDR.
  9. DeathByDenim

    DeathByDenim Post Master General

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    Ah, right, sorry. It's under Settings -> Graphics in PA. It's an effect that is supposed to make PA look prettier, but sometimes it fails on certain graphics cards and just creates a white screen.
  10. kingslayer569

    kingslayer569 New Member

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    Well um my problem is PA crashed on luanch Titans and PA i can't actually get into my game at all... it just immediately white screens both PA and Titans
  11. kingslayer569

    kingslayer569 New Member

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    If it'd be any help how do i get the file for my Crash reports
  12. kingslayer569

    kingslayer569 New Member

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    I went into my Local content files threw steam and if i press on the PA launcher in the local files it open but not on steam so maybe its a steam problem and not a PA problem?
  13. killerkiwijuice

    killerkiwijuice Post Master General

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    Do you have Asus Gamefirst 3?
  14. mikeyh

    mikeyh Post Master General

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  15. jsarvello

    jsarvello New Member

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    Extreme lag. right from the beginning. I don't even have any units or building built and it's super slow

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  16. jsarvello

    jsarvello New Member

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    read that I shouldn't post here after I posted
  17. borderhopper69

    borderhopper69 New Member

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    Had mods on but if i didnt same output dont wanna launch PA again due to the problem it sucks.

    Attached Files:

  18. mikeyh

    mikeyh Post Master General

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    What? + new thread.

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