The Inventory Thread

Discussion in 'Support!' started by UberGaf, March 20, 2014.

  1. xanthaus

    xanthaus New Member

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    Dear All,

    Paid 82.99 € for the Game in 23 June 2013 with the understanding that'll got "Galactic" Equivalent, now that the game is officially launched I see a "Digital Deluxe" as DLC that contains "Galactic" perks (Soundtrack, Artbook) and my Steam account wasn't automatically upgraded. Can someone at UBER clarifies the situation please?

    Please understand that I'm a pretty composed TA fan of the early days, but I'm starting to be emotional on the whole deal.

    Below what UBER wrote 13 June 2013 and 19 September 2013 respectively:

  2. stonewood1612

    stonewood1612 Well-Known Member

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    I paid the exact same tier as you, on the steam store. Don't worry! Welcome to the forum.

    - The digital art book isn't out yet.

    - The soundtrack has a download link on your Uber account/keys. You should have received an email with a key, it's likely that it could have ended up in promotions or commercials inbox (it did for me).

    - you will also get the winter and autumn sale commanders (because you purchased before those sales even began), but those also have yet to be implemented in the game.

    - you should also have the alpha and beta badge in your armory, as well as the theta commander.
    drz1 and mkrater like this.
  3. xanthaus

    xanthaus New Member

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    Found the link for the Soundtrack Download (FLAC, MP3), thanks. Would have still preferred to have that ultimatly managed through steam has for any other steam games with deluxe content. Seems still bizarre to me that the DLC is not automatically associated with our steam account knowing we financed the game beyond deluxe already..

    First time I'm so lost with what I actually paid for...alpha looked like a prototype and retail seems still a beta...

    BR
  4. alvinali

    alvinali New Member

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    Hello im having some issues with the armory. My alpha badge isent there anymore and im just wondering why its not there and how do i get it back?
  5. Planktum

    Planktum Post Master General

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    Who gets the Ajax commander?
  6. fluffyninjarobatech

    fluffyninjarobatech New Member

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    Hello,

    I bought one of the kick starter packages when the game was first announced, I know playing the alpha/beta I had my commands and at one point I had converted the key over to a steam key and still had them all, I am missing the Progenitor, Alpha, and Delta commanders now for sure. What can I do to get those commanders and goodies back or are they gone now for some reason?

    Thanks!
  7. alternatejoe

    alternatejoe New Member

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    This is a qoute from another of my posts that was re-directed here. "I have not received any rewards from my PA alpha purchase of $90 USD. I believe there were several commanders seeing as it would include the ones of lower tiers ( Beta, etc.) The commanders I have at the moment are the Theta, Invictus, Centurion, Rallus, Aeson, Osiris and Nemicus commanders. There were others such as the progenitor commander I believe it was called and another one or two? I also have the "PA Alpha Participant" badge."
  8. stuart98

    stuart98 Post Master General

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    If you bought on steam then all you get is Theta.
  9. mkrater

    mkrater Uber Employee

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    I'm looking at your alvinali account and it looks like the game was purchased Feb 1st 2014. Was this when the game was purchased in Steam? Do you have a Beta badge on your account?
  10. mkrater

    mkrater Uber Employee

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    I don't have much information for Ajax yet, sorry.
  11. mkrater

    mkrater Uber Employee

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    I can still see all of your Commanders on your fluffyninjarobatech account, but I do not see a Steam account linked. To play the Commanders on Steam, please go here to link your Steam account to your fluffyninjarobatech account: https://uberent.com/user/linkedsteamaccount
  12. mkrater

    mkrater Uber Employee

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    Where did you purchase the game? If purchased from Steam, @stuart98 is correct - Theta is the Early Access Commander. This was due to how we were able to list the game on Steam Early Access as we could only post one "bundle" of goodies whereas in Kickstarter and at the Uber Store we were able to offer differing "bundles" at various price levels. Here is our FAQ about Commanders http://support.uberent.com/kb/faq.php?id=60
  13. drmetal2

    drmetal2 New Member

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    Hello, I bought the game back before alpha off the Uber Store. When I moved my game to Steam I lost the Delta Commander , and I'm hoping someone can help me get it back.
    I got the game for $250, Cosmic Edition.
  14. mkrater

    mkrater Uber Employee

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    @drmetal2 It looks like your Cosmic purchase wasn't made on your "drmetal2" account. Do you remember what account that purchase was made on?

    To play with the Commanders, including your Delta, you'll need to link your Steam account to the account that made the purchase. To link accounts, please go here: https://uberent.com/user/linkedsteamaccount

    If you're unable to link your accounts, please let us know.
  15. drmetal2

    drmetal2 New Member

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    Thanks I found what was wrong, I'm was on the wrong account. Thanks for the help.
    mkrater likes this.
  16. fluffyninjarobatech

    fluffyninjarobatech New Member

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    Linking the accounts didnt work as I already have done that, I did find out that I have two forum accounts for some reason though. I can log in with robatech info into the PA launcher and have the same commanders as on steam but cannot login with fluffyninjarobatech, new pass and everything.
  17. mkrater

    mkrater Uber Employee

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    Ok, let's try removing your Steam account from the robatech account so you can re-link it to your fluffyninjarobatech account instead. To link accounts, please follow these instructions:
    1) Restart your browser. It's important that you don't have any stale cookies.
    2) Go to https://uberent.com/user/linkedsteamaccount
    3) Log in with your UberNet credentials
    4) Enter your Steam account information to link your UberNet account to your Steam account.
  18. silfarionblade

    silfarionblade New Member

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    I submitted an email, and a ticket was open 9 days ago to resolve an issue with a missing commander. I have heard no correspondence on this. Is there anything you can do to help?
    Planetary annihilation



    Ticket #791963

    Contents of my ticket:
    "
    Hello, I backed the game at $50 during the Kickstarter, however the "Progenitor" commander is not listed on my armory page."
    I may have accidentally created or used a different uber account. Is there anyway to link these?"

    The ticket lists the specific accounts I mention.
    Any help is appreciated!
  19. fluffyninjarobatech

    fluffyninjarobatech New Member

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    mkrater likes this.
  20. mkrater

    mkrater Uber Employee

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    @silfarionblade I can see your Commanders on your silfarionblade account, but it looks like you may have converted your key into a Steam key and currently playing through Steam linked to a different Uber account. Do you know what the other account name is? What is your 17-digit Steam ID?

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