PA wont start

Discussion in 'Support!' started by schakal2556, March 17, 2016.

  1. schakal2556

    schakal2556 New Member

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    the problem: i want to start the game and nothing happen, by steam and if i click on the pa.exe. no error message appear. the files are complete, my drivers up to date. im using a laptop with intel hd-graphics and ati card. windows 7.

    maybe this log help?!

    [00:03:19.000] INFO Started at 2016-03-18 00:03:19
    [00:03:19.000] INFO SDL: Built w/ v2.0.4, linked w/ v2.0.4
    [00:03:19.156] INFO Looks like we are running via Steam
    [00:03:19.156] INFO Mounting C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\media\ as /
    [00:03:19.156] INFO Loading mod : scenario_demo_mode
    [00:03:19.171] INFO Loading mod : server_browser_show_cheat_servers
    [00:03:19.171] ERROR Error reading C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\mods: 3
    [00:03:19.171] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\mods"; no mods will be loaded from this path
    [00:03:19.171] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\mods\mods.json file; mods will not be mounted
    [00:03:19.171] INFO Client loaded 2 mods, mounted 0
    [00:03:19.171] INFO Loading mod : cheat_allow_change_control
    [00:03:19.171] INFO Loading mod : cheat_allow_change_vision
    [00:03:19.171] INFO Loading mod : cheat_allow_create_unit
    [00:03:19.171] INFO Loading mod : cheat_allow_mod_data_updates
    [00:03:19.171] ERROR Error reading C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods: 3
    [00:03:19.171] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods"; no mods will be loaded from this path
    [00:03:19.171] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods\mods.json file; mods will not be mounted
    [00:03:19.171] INFO build version 89755, id 2015102089755
    [00:03:19.187] INFO Log file C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-2016-03-18_000319.txt opened
    [00:03:19.187] INFO delete C:\Users\Stefan\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-2016-03-17_171442.txt
    [00:03:19.187] INFO Starting async parallel for driver with 3 threads
    [00:03:19.327] INFO Daily crash upload limit reached, not uploading crash report. Delete C:\Users\Stefan\AppData\Local\Temp\checkpoint.cpk to reset daily count.
    [00:03:19.343] INFO Uploader exited with exit code 0
  2. mikeyh

    mikeyh Post Master General

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    Need some logs with the crash... Delete C:\Users\Stefan\AppData\Local\Temp\checkpoint.cpk to reset daily count.
  3. DeathByDenim

    DeathByDenim Post Master General

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    Also, a DxDiag.txt would be helpful. You can make one by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...". You can upload the resulting file here using the "Upload a File" button on this forum.
  4. schakal2556

    schakal2556 New Member

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    i did delte the checkpoint.cpk and do upload the pa-log (new log) and DxDiag log with this post

    the file crash_reason say's: unknow

    Attached Files:

  5. DeathByDenim

    DeathByDenim Post Master General

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    So the crash happens right before the OpenGL stuff is being initialized and the crash report you posted happens in atig6pxx.dll, which is part of the AMD drivers. So my first guess would be that something is wrong with your graphics drivers or something is interfering.

    First, can you check the list of known incompatible software?
    https://wiki.palobby.com/wiki/Windows_Incompatible_Software

    If that doesn't work, can you try downloading the drivers again from http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64 ?
    Then first uninstall all of the AMD stuff you have installed right now, reboot the computer, and then reinstall the new drivers you've just downloaded and reboot again.
  6. schakal2556

    schakal2556 New Member

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    thank you for the help. unfortunately the check of known incompatible software and downloading the drivers again doesnt help. i have the same problem like before

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