Linking Steam to PlayFab Can Lose Titans Ownership

Discussion in 'Support!' started by mikeyh, December 23, 2015.

  1. DeathByDenim

    DeathByDenim Post Master General

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    That's strange. They are usually very quick about it. Anyway, there is no other way around it. This is something that only Uber can fix.
  2. Steffstoff

    Steffstoff New Member

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    Same happend to me. :(
    Due to pa.exe doesn't working issues I created a uber account, link the uber account with my steam account and try the standalone client. Since this link I can only play the original PA without the Titan expansion. :(

    I have open a ticket to uber, but as far as I can see they are in holidays. If I haven't any chance to solve this by my own, could a mod be that kind and push my case / ticket to an emergence uber team made? I could imagine there are only a view clicks necessary to fix my account.

    Thanks & regards
  3. sirkinglolguy

    sirkinglolguy New Member

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    I just had this happen, really was looking forward to playing but i guess not
  4. vtgreen

    vtgreen New Member

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    I bought TITANS through steam and was able to boot and play the game fine. I linked my account in order to download the "non-steam" launcher. Of course, this reverted my Steam game to classic PE instantly.

    As a stopgap, couldn't Uber put up a cautionary statement telling owner's of TITAN not to link their accounts until this is resolved? Seems like quite a widespread issue.
  5. Steckbecken

    Steckbecken New Member

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    My game got downgraded too. Support doesnt respond since yesterday morning and i cannot play with my friends. That sucks so much, pls help

    EDIT: After creating a support ticket they reacted very quickly, so that is the way to go
    Last edited: January 10, 2017
  6. chaoszone

    chaoszone New Member

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    Hi,

    my account also got downgraded after I linked my newly created uber account to my steam account. Please help!
  7. chaoszone

    chaoszone New Member

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    How? I already emailed the support but there is no response.
  8. jbm101

    jbm101 New Member

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    I lost mine too while linking my accounts ive already emailed them is there anything else i can do?
  9. badsanta211

    badsanta211 New Member

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    I'm having the exact same problem. I looked around for a solution, found that the only solution was emailing support, so I did that. Twice. Over 3 days. Nothing. Is there a better way to get their attention?
  10. mikeyh

    mikeyh Post Master General

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    @wyao will fix for you on Monday morning (18 hours from now).
  11. otterfailz

    otterfailz New Member

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    this is the message that I keep getting, ive tried everything I can think of
    your transaction failed because you are trying to buy planetary annihilation - upgrade to titans which requires ownership of planetary annihilation.
  12. mikeyh

    mikeyh Post Master General

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    @wyao will fix your lost titans ownership
  13. kolorafa

    kolorafa New Member

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    Is it fix?

    Or is there a way to login on palobby if i have only a steam login?
    I know my steam login but i don't know the password and there is no way to reset it (as far as i know).
  14. mikeyh

    mikeyh Post Master General

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  15. grzy7316

    grzy7316 New Member

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    I also lost Titans after lnking uberent and Steam. Sent in an email for this.
  16. yeffy

    yeffy New Member

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    I have the same issue, linked my steam account to playfab and now I don't have access to PA:T. I read on the wiki that I should post something here if that happened so here I am. Please help :(
  17. mwreynolds

    mwreynolds Well-Known Member

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    Last edited by a moderator: August 23, 2018
  18. yeffy

    yeffy New Member

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    Yeah, I did and I also talked with someone on steam and he told me it's a waiting game and the people that like do this stuff will do it in their work time so like I suppose monday-friday. I really hope they fix it soon.

    EDIT: support@planetaryannihilation.com
    Last edited by a moderator: August 23, 2018
  19. yeffy

    yeffy New Member

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    Well I don't want to rush anything however is fixing the lose of PA:T supposed to take more than a week? I mean I know you guys probably have lots of thing to do but I'd still love to know when approximately you'd fix it because I'd like to play some PA so yeah... :x
  20. Faustico

    Faustico New Member

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    Lost titans after syncing the accounts, sent an email to support about 6 hours ago but no reply back yet.
  21. darthrhino

    darthrhino New Member

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    Last edited by a moderator: August 23, 2018

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