Game crash when building planets /loading

Discussion in 'Support!' started by uknow96, February 6, 2018.

  1. uknow96

    uknow96 New Member

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    So when i start custom game the game crash while its loading or just building planets "pa.exe has stopped working" when its happens my ram usage is around 90% bcause of the server.exe i have deleted everything in downloads foldder and reinstalled the game and the driver at the moment im using nvdia driver 390.65 and 2 weeks ago one time error message said something about my opengl idk what was that because its happend only one time

    I'm uploaded my dxdiag info's too but here is my computer info shortly:

    OS:windows 10 64bit
    CPU: gtx 750 ti
    GPU: core-i5 3.1ghz
    ram: 8gb ddr3

    Attached Files:

  2. mikeyh

    mikeyh Post Master General

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    Can you please upload and zip any crash dmp files from:
    • C:\Users\SASSZE~1\AppData\Local\Temp\
    Can you also please try a simple map like Forge.
  3. uknow96

    uknow96 New Member

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    I tried the forge map and worked well ... looks like 4 planet is too much for my computer? anyway here is the dmp file

    Attached Files:

  4. mikeyh

    mikeyh Post Master General

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    I think you might be running out of RAM with that system.

    How much free RAM before you launch PA?
  5. uknow96

    uknow96 New Member

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    before i open pa my ram usage is 25% i have avira anti virus so ... and i close everything before i open it
  6. mikeyh

    mikeyh Post Master General

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    25% free on an 8GB system is 2GB free.

    I think you mean 25% used from the performance tab of the task manager.

    25% used would be 6GB free which is not a lot for that system when running a local server.
  7. uknow96

    uknow96 New Member

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    So my ram is the problem? I have to buy more? btw now i get an error message when its crashed "(The exception unknown software exception (0x800000003)) occurred in the application at the location 0x00000000008ED4F0"
  8. mikeyh

    mikeyh Post Master General

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    Post a screenshot of the performance tab with memory selected in the task manager before you start PA.
    Last edited: February 6, 2018
  9. uknow96

    uknow96 New Member

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    The language is not english sorry

    Attached Files:

  10. mikeyh

    mikeyh Post Master General

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    It's all in the same location so doesn't matter that it's Hungarian.

    6.1GB free and the 8 planet system you are trying to load in your logs with a local server and AI is:
    • radius 500
    • radius 500
    • radius 760
    • radius 760
    • radius 539
    • radius 500
    • radius 250
    • radius 250
    So that's probably running out of memory.

    Your options are:
    • smaller systems
    • adjust virtual memory if you have an SSD and free disk space
    • buy more RAM
    Test again with the PAX system.
    uknow96 likes this.
  11. uknow96

    uknow96 New Member

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    I just bought more ram and im having now 12 gb and finaly the custom system is worked (3 planet) but the game has again crashed after 60-70 minutes meanwhile playing. Idk why my ram usage was around 60% and everything worked perfectly untill the crash (the screen turned black and i only saw the cursor)

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  12. uknow96

    uknow96 New Member

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    2 planet

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  13. lulamae

    lulamae Active Member

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    I was having random crashes at 30-45 minutes into AI skirmishes. Since I did the following a couple of weeks ago, I haven't had any more issues.

    1. Downloaded but did *not* install the latest graphics driver.

    2. Uninstalled my current driver using the freeware DDU. I followed the recommended procedure, running it twice while in safe mode.
    https://www.wagnardsoft.com/

    3. Installed my Nvidia driver as follows:
    - I used custom/advanced installation
    - I *deselected* the two 3D/VR options and the HD audio driver. (only because I didn't need them)
  14. uknow96

    uknow96 New Member

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    Nope doesent work for me, and i cant even upload the server log bcause its too large lol too heavy.png crash.png
  15. uknow96

    uknow96 New Member

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    So im using now nvdia driver 390.77 and with 12 gb ram and the game still crasing and i get windows error message "Close programs to prevent information loss" heres 2 picture about task manager before/ingame ram usage

    Attached Files:

  16. mikeyh

    mikeyh Post Master General

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    The client crash look like a GPU failure.

    Please backup and clean out your existing logs and crash dumps.

    Then please run another new test using the PAX system.

    After that test game on PAX please upload:
    • full dxdiag showing new RAM and clean GPU driver install after DDU
    • client log from the PAX game
    • server log from the PAX game
    • crash dumps from the PAX game
    • text of any windows crash events from the PAX game
    You also might also want to disable the steam overlay and test windows compatibility options:

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