Black Screen :C [Windows 10 Nvidia gtx 850m/Intel Hd4600]

Discussion in 'Support!' started by fernandow1, March 16, 2016.

  1. fernandow1

    fernandow1 New Member

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    Hello :( i really want to play this game but i cant :( i just installed the no splash mod to avoid the loading screen stuck that i got at first, but now i cant see the game menu :( i can see the cinematic and all of that then the main menu appears for like 1 second and then it goes all black, app isnt crashing or something just i cant do anything than move the mouse :( ...

    What should i do pls :(

    Intel I7 4712HQ 2.3GHZ
    Nvidia GTX 850m
    Intel HD 4600

    Note: I tried uninstalling and reinstalling the graphics drivers but it didnt work :c
  2. fernandow1

    fernandow1 New Member

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    Pa Launcher Log :

    [01:23:38.000] INFO Log file C:\Users\LuisFernando\AppData\Local\Uber Entertainment\UberLauncher\UberLauncherLog.txt opened
    [01:23:39.359] INFO HAL initializing...
    [01:23:39.359] INFO OpenGL Vendor: NVIDIA Corporation
    [01:23:39.359] INFO OpenGL Renderer: GeForce GTX 850M/PCIe/SSE2
    [01:23:39.359] INFO OpenGL Version: 4.5.0 NVIDIA 364.51
    [01:23:39.359] INFO OpenGL Shader Language Version: 4.50 NVIDIA
    [01:23:39.359] INFO Gamma correct pipeline enabled.
    [01:23:39.359] INFO Ranged mapping enabled.
    [01:23:39.359] INFO Advanced instancing enabled.
    [01:23:39.359] INFO Advanced shader models enabled.
    [01:23:39.359] INFO Buffer textures enabled.
    [01:23:39.359] INFO 4.5.0 NVIDIA 364.51
    [01:23:39.359] INFO Failed to load effect file /shaders/post.json
    [01:23:39.359] INFO Failed to load effect file /shaders/content.json
    [01:23:39.359] INFO Failed to load effect file /shaders/impostors.json
    [01:23:39.359] INFO Loading effects from file /shaders/misc.json
    [01:23:39.375] INFO Failed to load effect file /shaders/particle.json
    [01:23:39.375] INFO Failed to load effect file /shaders/scene.json
    [01:23:39.375] INFO Failed to load effect file /shaders/vtex.json
    [01:23:39.375] INFO Coherent content root: "coui://ui/"
    [01:23:39.375] INFO Coherent host dir: "C:\\Users\\LuisFernando\\AppData\\Local\\Uber Entertainment\\UberLauncher\\host"
    [01:23:39.375] INFO Coherent local store: "C:\\Users\\LuisFernando\\AppData\\Local\\Uber Entertainment\\UberLauncher\\localstore"
    [01:23:41.343] INFO [COUI] PID: 8684 | 2780 06:23:41.793059 [8684:2780:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    [01:23:42.187] INFO [COUI] PID: 8684 | 4656 06:23:42.836005 [8188:13348:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    [01:23:43.812] INFO [COUI] PID: 8684 | 2780 06:23:43.466320 [8684:2780:WARNING:(0)] locale_file_path.empty()
    [01:23:44.281] INFO Version check found acceptable version for offline play, version 89755 from string 89755
    in C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\Planetary Annihilation\stable\version.txt
    [01:23:44.297] INFO [COUI] PID: 8684 | 4656 06:23:44.941369 Could not recognize the mime type of coui://ui/fonts/Sansation_Regular-webfont.ttf
    [01:23:45.875] INFO Latest launcher: 439e0c5dcc99d8831524e097f17dbbc3
    [01:23:45.140] INFO Current: 439e0c5dcc99d8831524e097f17dbbc3
    [01:23:50.562] INFO [COUI] PID: 8684 | 4656 06:23:50.206459 [8188:13348:WARNING:resource_bundle.cc(429)] locale resources are not loaded
    [01:23:50.562] INFO [COUI] PID: 8684 | 4656 06:23:50.206459 [8188:13348:WARNING:resource_bundle.cc(429)] locale resources are not loaded
    [01:23:50.562] INFO [COUI] PID: 8684 | 4656 06:23:50.206459 [8188:13348:WARNING:resource_bundle.cc(429)] locale resources are not loaded
    [01:23:50.562] INFO [COUI] PID: 8684 | 4656 06:23:50.206459 [8188:13348:WARNING:resource_bundle.cc(429)] locale resources are not loaded
  3. cdrkf

    cdrkf Post Master General

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    Please can you post a dxdiag report? Those errors suggest graphics driver problems....
  4. fernandow1

    fernandow1 New Member

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    Dxdiag

    Ty for the help :)

    Attached Files:

  5. DeathByDenim

    DeathByDenim Post Master General

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  6. fernandow1

    fernandow1 New Member

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    Done but all files are ok :(
  7. DeathByDenim

    DeathByDenim Post Master General

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    Oh, hey, I just noticed that the PA log you posted earlier is actually not running through Steam. Though weirdly enough it does pull the version.txt from your Steam install. It seems you have multiple copies of PA installed.

    Do start PA through the UberLauncher or through Steam?
    If you use Steam, try going to "%LOCALAPPDATA%\Uber Entertainment" (copy-paste that in the address bar of File Explorer). Then rename the directory called "UberLauncher" to something like "UberLauncher.bak".
    If you use the UberLauncher, try hitting [VERIFY] in there at least two of three times.
  8. fernandow1

    fernandow1 New Member

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    im using Steam but i have downloaded the Pa launcher to try if it could help :( ... i'v just done what u said but stills the same :( ... idk why im not able to play it :/ i tried changing the folder permissions, uninsalling and reinstalling graphic drivers, using intel only and nvidia only but its not working :(
  9. DeathByDenim

    DeathByDenim Post Master General

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    The reason I thought it could be missing files was because the log you posted complained about failing to load certain files. But since you verified the files, the should definitely be there. You can check the content of the file "C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\Planetary Annihilation\stable\media\shaders\post.json" to see if it contains any text, but I suspect it will.

    Can you check the list of known incompatible software? It's here: https://wiki.palobby.com/wiki/Windows_Incompatible_Software

    Finally, as a temporary measure, can you try doing a clean boot? Instructions for that are here: https://support.microsoft.com/en-us/kb/929135
    If that clean boot works, then it means there is software that is interfering that wasn't on the list yet.
  10. fernandow1

    fernandow1 New Member

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    yeah post.json contains text

    I have kaspersky but now it have been disabled and game ist working :(

    i did the claenboot and the same :(

    any other idea? :( or could u help me using TeamViewer?

    Ty :D
    Last edited: March 16, 2016
  11. DeathByDenim

    DeathByDenim Post Master General

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    Hmm, that's too bad. I don't have many more ideas though.
    A few more questions though:
    I did notice you have had a few blue screens. Is that an ongoing problem or has that been fixed?
    When you uninstalled and reinstalled the NVIDIA drivers, did you reboot after the uninstalling?
    Also, can you press Start, type "device manager" and start it? It should show you all of the devices on your computer. Do any of them have warning or error symbols?
    Can you try running PA with the --nomods launch parameter? You can enter that if you right click on PA in Steam and go to properties.
    fernandow1 likes this.
  12. fernandow1

    fernandow1 New Member

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    OMG OMG OMG ur awesome :D ty so much it worked with the --nomods

    Ty :D¡¡¡¡
  13. DeathByDenim

    DeathByDenim Post Master General

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    Oh, hah, then it was probably just the no splash mod. I had assumed you had uninstalled it after it hadn't worked. :)
    You can try removing --nomods again and then just use PAMM to disable it. That way you'll be able to use your other mods (if any).
  14. fernandow1

    fernandow1 New Member

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