Black screen problem after laucnhing a game

Discussion in 'Support!' started by lordgeronimo, October 21, 2016.

  1. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    hi,
    first sorry for my english, i'm french (nobody's perfect :) )

    i've got a problem of black screen after lauching a multiplayer or solo game.
    i can see the two commander and after a black screen appears with only the side bar at the bottom of my screen.

    i have to hard reboot my PC to get him functionnal again

    i try to reinstall the game, check the latest graphic driver version, and other drivers.
    i'm looking for gamepref file, but i can't find it.
    i try to deactivate 2 of my 3 monitors, but didn't work too

    If somebody had the same problem, and some informations to help, i would be gratefull

    here is my Dx diag.txt (i cut off sound informations).

    ------------------
    System Information
    ------------------
    Time of this report: 10/21/2016, 11:35:59
    Machine name: MACHINE-CREATIO
    Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160930-0600)
    Language: French (Regional Setting: French)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 05/08/12 10:40:24 Ver: 04.03
    Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    Memory: 16384MB RAM
    Available OS Memory: 16336MB RAM
    Page File: 3719MB used, 28949MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 960
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Moniteur Plug-and-Play générique
    Monitor Model: S221HQL
    Monitor Id: ACR01A9
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 21.21.0013.7306 (English)
    Driver Version: 21.21.13.7306
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
    Vendor ID: 0x10DE
    Device ID: 0x1401
    SubSys ID: 0x85281043
    Revision ID: 0x00A1
    Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306:pci\ven_10de&dev_1401
    Rank Of Driver: 00E62001
    Video Accel:
    Deinterlace Caps:
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: NVIDIA GeForce GTX 960
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Moniteur Plug-and-Play générique
    Monitor Model: SMB2240W
    Monitor Id: SAM0699
    Native Mode: 1680 x 1050(p) (59.883Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 21.21.0013.7306 (English)
    Driver Version: 21.21.13.7306
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
    Vendor ID: 0x10DE
    Device ID: 0x1401
    SubSys ID: 0x85281043
    Revision ID: 0x00A1
    Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306:pci\ven_10de&dev_1401
    Rank Of Driver: 00E62001
    Video Accel:

    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: NVIDIA GeForce GTX 960
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Moniteur Plug-and-Play générique
    Monitor Model: SMB2240W
    Monitor Id: SAM0699
    Native Mode: 1680 x 1050(p) (59.883Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 21.21.0013.7306 (English)
    Driver Version: 21.21.13.7306
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
    Vendor ID: 0x10DE
    Device ID: 0x1401
    SubSys ID: 0x85281043
    Revision ID: 0x00A1
    Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306:pci\ven_10de&dev_1401
    Rank Of Driver: 00E62001
    Video Accel:
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  2. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
  3. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    OK, i've checked the incompatible software, no problem i don't have one of these.
    No mods installed

    here is my full Dx Diag: http ://dl.free.fr/baCq2he53

    and the four last PA log: http ://dl.free.fr/vFQaLGpu3

    I can't find Game Lobby IDs
  4. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    There should be an upload a file button for those :)
  5. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    System freeze or can you alt-tab out or alt-enter into windowed mode?
  6. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    System freezed,

    i can only move my mouse but can't interact whith any others windows or launch a software.

    I must hard reboot my computer after PA crashed
  7. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
  8. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    No Just only one nvidia GTX 960 4Go Video RAM
  9. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    Same freeze with only main display connected?
  10. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    Yes same problem with only one display connected
  11. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    Anything interesting in your windows event logs?
  12. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    Got this:

    Seems to be at same moment, PA crashed
    //./root/CIMV2
    SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
    0x80041003
  13. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    375.57 just went live if you want to see if nvidia magically fixed something.
  14. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    I'm at version 373.06 i've go no new driver to instal.
  15. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    Event ID 10 errors: https://support.microsoft.com/en-us/kb/2545227
  16. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
  17. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
  18. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    OK sorry i've miss read the version number,

    i'll install the new driver et execute the windows script to solve the WMI error.

    i'll keep you in touch
  19. mikeyh

    mikeyh Post Master General

    Messages:
    1,869
    Likes Received:
    1,509
    From what I can see it's an nvidia driver crash.

    There are also a lot of people rolled back to 362 due to crashes with the newer releases.

    If you see anything new in logs like a crash link or crash dump please upload here.

    Also what's the history with this? New to PA or did this just start happening?
  20. lordgeronimo

    lordgeronimo New Member

    Messages:
    13
    Likes Received:
    0
    OK sorry i've miss read the version number,
    i'm not new to PA.
    i first play sup com, PA, and PA titans. It worked well. and one day (can't remenber when) it start happening.

    OK, driver 375 installed and don't solve the probleme, i also got the same error message in my windows event logs.
    nothing new, no crash link or crash dump.

    maybe i'll try to roll back to 362.

Share This Page